Work From Home Retention Agent (Earn Up To 60K)

Retention Sales Specialist (Work from Home)

Is #SALES in your DNA?  Do you have a passion to solve customer problems and the need to understand why things are done the way they are done? Come to S&P Data Digital and use your super-power active listening skills to uncover customer needs and problems so that we can find the perfect solutions for them!

Who we are:

S&P Data Digital provides premium sales and customer care support for companies who want to delight their customers at every step. Our company is founder led, and leverages engaged and proactive management teams to constantly innovate and drive performance. Our team is not a BPO vendor partner, but instead an extension our client’s company, we live and breath our client’s business, and align our goals and success measures to what matters most to them. We do not just make and answer calls, we are dynamic marketing partners designing, building, executing, and improving bespoke solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology, and security.  For more information on S&P Data Digital, visit our website at https://www.spdatallc.com/about.

What you will be doing:

• Solving previously unresolved issue for our customers in an efficient and timely manner
• Retaining, building and growing relationship with customers potential at end-of-life cycle
• Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions, and offering solutions (productions and services) which cater to the customers needs.
• Understanding the rationale and drivers for customer cancellations for better ability to anticipate and proactively act
• Utilize tools to maintain and grow customer relationships while increasing earning potential
• Incorporate feedback on a regular basis, to improve your personal and professional development
• Be at ease working in a structed and goal-oriented environment (sales, call duration, quality, customer retention)
• Approaching service and sales needs with perseverance, integrity, and compassion.
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
• Create an emotionally positive experience for every customer to leave them eager to celebrate their interaction and our client

What you bring:

• SALES is in your DNA
• Completed high school diploma or higher
• Available to work on a flexible schedule: days, evenings, and weekends to meet customer demand
• Excellent active listening and communication skills
• Sales Champion: passionate about providing world class sales solutions
• Strong problem-solving skills and ability to deal with customers tactfully and effectively in a fast-paced environment
• Strong computer skills (windows, teams, internet, and multiple tools within citrix) and comfort working with wireless devices

Important Details:

• Your Shift:
• Sunday - 9:00am to 10:00pm EST
• Monday to Friday - 7:00am to 11:00pm EST
• Saturday - 8:00am to 10:00pm EST
• Program operates 7 days a week, including all Canadian and U.S Holidays as scheduled
• Base wage $16.70/hour + Commission (Earn up to $60,000 annually)
• Dedicated and Distraction Free Workspace
• Bring your own Device program:  Windows 10 computer,  Windows Defender Enabled or Anti-Virus software, Windows Firewall Enabled, Connection MUST be hardwired to router, No WIFI(Ethernet cable), Headset with microphone (USB), Built-in or extended Webcam, Internet Connection 15Mbps Download/6Mbps Upload, 8GB Physical Memory (RAM)

What we offer: 

• Work from Home
• Opportunity to earn additional Incentives/Prizes
• Fun office culture. Employee engagement activities, Employee recognition and achievement milestones
• We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
• There is plenty of room for GROWTH
• We will provide you with fully PAID training

Click below to check us out!

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About us

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.

Operating since 2007, we are proud to be providing employment opportunities in 7 locations across Canada and the USA.

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

**Please note:  S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool.  Our interviews are conducted using zoom or in person.**