Team Leader - Call Center


Cleveland
Cleveland, Ohio

Posted On: November 16, 2021
Last Day to Apply: December 31, 2021

Call Center Team Leader - Immediate Start!

Are you the sort of person who likes to lead from the front?

Mentor and develop your team and take pride in their achievements?

Are you a people person who enjoys mentoring and developing your team to be the best that they can be?

You are a leader by example, not a manager who sits in a back office studying reports and spreadsheets?


Are you a go getter with a ton of energy that your team would find infectious?

Do you have a background leading sales teams and are looking for that next step in your career where you can utilize the talents and skills that you have mastered?

If you have the will and the skill we can take you to the next level in your career.

We offer a competitive salary ($35,568) + bonus + benefits

Please note - This position is based on site at our location in Downtown Cleveland.


THE JOB:

  • Responsible for the day-to-day supervision of a group of associates including work and attendance monitoring.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise on call handling.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
  • Stay current on internal work processes, policies and procedures.


WHO WE'RE LOOKING FOR:

We're looking for a results-focused and people -oriented person with good reasoning abilities.

You are a special talent for simplifying complicated information and making it easy to understand. 

You easily motivate people with your inspiring nature and strong coaching abilities.

YOU ALSO HAVE:

  • Post secondary education is an asset with at least two years experience leading teams in a call/contact center environment.
  • Minimum of 1 year+ team leader experience in a similar environment
  • Experience working and managing a team remotely
  • Strong understanding of internet technology
  • Ability to adapt communication style to obtain desired results
  • Ability to mobilize people in a way to make them adopt individual, social and organizational values
  • Ability to act as a mentor, guide and prime, while monitoring, coaching, analyzing and motivating a team of sales representatives
  • Ability to constantly focus his efforts on set objectives
  • Ability to work under tight deadlines and peak periods
  • Creative, ability to suggest new ideas and new ways of accomplishing tasks

What we offer:  

  • Fun office culture. Employee engagement activities, Employee recognition and achievement milestones
  • We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
  • There is plenty of room for GROWTH
  • We provide you with fully PAID training
  • S&P Data is an Equal Opportunity Employer

 

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT:

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

 

 OUR DNA IS SALES  

We drive revenue growth for leading brands dedicated to exceptional customer experiences by combining digital technology with expert sales operations, we provide incremental revenue for our clients. 

We embrace our sales DNA with a healthy balance between scale, start up mentality and nimbleness. Our company prides itself on being agile and scalable, and our savviness is our secret weapon for success in today’s new normal. 

S&P Data Digital embraces the implementation of state-of-the-art concepts in omni channel contact center technologies. Our founder holds a patent for CRM omni-channel integration and other technical accommodations around e-commerce. 

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