Retention Sales Specialist (WFH - Earn up to 60K)


Toronto
Toronto, Ontario

Posted On: November 17, 2021

Retention Sales Specialist (Work from Home)

Is #SALES in your DNA?  Do you have a passion to solve customer problems and the need to understand why things are done the way they are done? Come to S&P Data Digital and use your super-power active listening skills to uncover customer needs and problems so that we can find the perfect solutions for them!

We are hiring full time customer retention specialists to connect with our customers.  Our retention specialists handle incoming calls that vary from account questions to basic troubleshooting, identify solutions and provide a resolution. Our ideal candidate is a great communicator, is empathetic, can quickly build rapport and has.

  • 1-year customer service experience, experience in a call center is preferred
  • Highschool diploma or equivalent
  • Technical aptitude to be able to navigate multiple platforms simultaneously
  • Dedicate workspace that is distraction free
  • Laptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 1 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)
  • USB Headset with microphone

Who You Are:

You take pride in helping people and;

  • Can work under pressure in a fast-paced environment
  • Welcomes change, you are up for a challenge and trying new things
  • Is an effective communicator both verbally and in writing?
  • Comfortable with sitting for extended periods
  • Masterfully de-escalates challenging situations
  • Ability to prioritize and manage conflicting demands
  • Ability to work individually as well as part of a team
  • Comfortable with working in an at home environment

 

What you will be doing:

  • Solving previously unresolved issue for our customers in an efficient and timely manner
  • Retaining, building and growing relationship with customers potential at end-of-life cycle
  • Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions, and offering solutions (productions and services) which cater to the customers needs.
  • Understanding the rationale and drivers for customer cancellations for better ability to anticipate and proactively act
  • Utilize tools to maintain and grow customer relationships while increasing earning potential
  • Incorporate feedback on a regular basis, to improve your personal and professional development
  • Be at ease working in a structed and goal-oriented environment (sales, call duration, quality, customer retention)
  • Approaching service and sales needs with perseverance, integrity, and compassion.
  • Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
  • Create an emotionally positive experience for every customer to leave them eager to celebrate their interaction and our client

What’s In It for You?

  • Important Details:
    • Your Shift: 40 hours per week 5 days a week
    • Set schedule given in between the hours listed below
      • Sunday - 9:00am to 10:00pm EST
      • Monday to Friday - 7:00am to 11:00pm EST
      • Saturday - 8:00am to 10:00pm EST
      • Program operates 7 days a week, including all Canadian and U.S Holidays as scheduled
    • Base wage $16.70/hour + Commission (Earn up to $60,000 annually)
    • Dedicated and Distraction Free Workspace
    • Connection MUST be hardwired to router, No WIFI(Ethernet cable), Headset with microphone (USB), Built-in or extended Webcam, Internet Connection 15Mbps Download/6Mbps Upload
    • Pick up a computer from one of our 4 location:  Toronto Ontario, Cleveland Ohio, Trenton Ontario, St. Johns New Foundland
    •  

What we offer: 

    • Work from Home
    • Opportunity to earn additional Incentives/Prizes
    • Fun office culture. Employee engagement activities, Employee recognition and achievement milestones
    • We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
    • There is plenty of room for GROWTH
    • We will provide you with fully PAID training
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