Remote Inbound Retention Sales Associate

Uncapped Bonus Potential without the Commute! 

Do you have OB or IB sales experience and looking for a work from home/anywhere opportunity to sell and earn monthly bonus payouts for leading brands dedicated to creating exceptional customer experiences? 
  
Several of our Tier 1 sales clients have asked us to add experienced headcount to our high performing sales teams during Q4 so they’re trained and ready to deliver sales results right out of the gate in 2023. 

Who We Are: 

We are SP Data Digital, and we like to shake things up!  We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo.  We work hard and encourage innovation.  We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telecom, Finance, Technology, and Security! For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about. 

What We Offer: 

• 100% Work from Home Position! 
• 3 weeks fully paid training + Learning Lab 
• Great base pay + uncapped Bonus structure - top performer earnings up to $60,000 per year! 
• Full-time position – 40 hours per week 
• Opportunity for growth and development 
• Employer-sponsored benefits 

The Job: 

Our client, one of the world’s largest and most recognized telecom brands, has asked us to expand our high performing customer retention team. 

We are looking for experienced candidates to use their high value selling skills to meet service to sales customer retention targets. You will: 

• Retain customers at risk of terminating their service and reward loyal customers by reselling the value, features and benefits of our client’s amazing products and services 
• Demonstrate excellent customer service and thorough knowledge of our client’s products and services to resolve requests and retain accounts 
• Engage customers by phone and create interaction experiences where customers end their call Happy, Satisfied and Feeling Valued 
• Earn some serious monthly bonus payouts! 

This role is 100% inbound, no outbound or cold calling required!  

You’ll be a Great Fit if you are: 

• An exceptional communicator with both verbal and written skills allowing you to communicate ideas in a clear and concise manner 
• An empathetic person with the ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy 
• Sales-oriented individual with at least 6 months – 1 year of sales experience – knowledge with up-selling, win-back, and renewals are an asset 
• Intellectual with a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time 
• A problem solver, using past experiences and your creative brain to craft solutions that makes sense for our client and the customer 
• Self-motivated and can complete multiple tasks at a time with ease 
• Eager, with a willingness and desire to receive coaching and mentorship from our amazing Trainers, Team Leads and OM’s 

Our Recruiting process is laid out in the following steps: 

1. Resume Review & Computer Validation*  
2. Interview with Recruiter via Zoom 
3. Interview with Operations Team via Zoom 
4. IT System Launch Meeting via Zoom* 
5. Background Check & Formal Employment Documents sent via email from our HR team 
6. Training Start Date  

*Technical Requirements 

• You must have a Windows 10 computer software (PC/laptop) -not compatible with MacBook, Chromebook, or Tablets
• Minimum internet connection: 15Mbps Download/5Mbps Upload 
• Connection MUST be hardwired to the router with Ethernet cable, WIFI will not work 
• Minimum 8GB RAM 
• Dual monitor would be a plus, not a must have - please disregard if you get a warning 
• USB Headset with microphone (as training is on Zoom this will be required for day 1) 
• Webcam will be required for training

SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. 

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