Outbound Winback Sales Specialists

Who We Are:  

We are SP Data Digital, and we like to shake things up!  We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo.  We work hard and encourage innovation.  We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telecom, Finance, Technology, and Security! For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about.  

What We Offer:  

• 100% Remote opportunity  
• Paid training + Learning Lab  
• Competitive pay + uncapped bonus earning potential 
• Full-time positions - 40-hour week!  
• Opportunity for growth and development  
• We have great benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)  
• Online Classroom with an engaging environment – and with great support  
• Immediate start dates  

The Job:   

SP Data Digital is seeking Outbound Winback Sales Specialists to join our growing team. The team consists of specialized outbound call center members who are responsible for reinstating customers who have disconnected their accounts. They conduct a thorough account review to identify any service breakdown and offer customized solutions for service and pricing based on customers' needs. Our goal is to ensure long-term satisfaction for our customers. 

Main Responsibilities: 

As an Outbound Sales and Winback agent you will: 

• Resolve customer issues within established guidelines and policies to save customers.  
• Have the ability to balance customer service skills with retention and sales. 
• Maintain a high level of competitiveness and product knowledge 
• Provide quality service that will exceed customer expectations 
• Maintain a high level of confidentiality 
• Simultaneously navigate and update multiple online tools and applications. 
• Meet or exceed all performance metric goals for the program 

What you bring:  

• Minimum 1 year of experience selling a product or service  
• At least 6 months of experience in customer service  
• Previous retention experience is considered an asset 
• Experience in a call center environment is considered an asset 
• Sales experience in internet, cable, wireless, etc. an asset 
• Ability to sell and build customer relationships over the telephone 
• Completed high school diploma or higher  
• Available to work on a flexible schedule: days, evenings, and weekends to meet customer demand  

Important Details:  

• Must have a dedicated and distraction-free workspace  
• Internet Connection MUST be hardwired to the router with an ethernet cable (No WIFI)  
• Internet speeds minimum 15Mbps Download/6Mbps Upload  
• Headset with microphone (USB)  
• Built-in or extended Webcam  

SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.