Tier 1 Technical Support Specialist

SP Data Digital is looking to add to its Canadian Technical Support Specialists team for a premium home security system client. If you have any form of technical support experience, especially working in a call center, take a look below at this exciting opportunity!  

Your typical day at work: 

As a Technical Support Specialist, you will be the first line of technical assistance for home security services. You will be:  

• Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions for a major home security company 
• Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions. 
• Use systems to dispatch a technician if necessary 

 What WE offer YOU: 

• Base wage: USD $15.00/Hr  // CDN $16.50/Hr (BC residents $16.75 / Ontario residents $17.05) 
• Location: Work from home
• Fully paid training: Online classroom style/engaging environment - With great support!
• Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!) 
• Room for GROWTH Potential: We encourage our agents to grow and seek out higher-level positions.  

Qualifications:  

• A minimum of 3-6 months of technical customer service experience  
• Must possess a strong ability to interact with customers remotely in order to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within the home or business 
• Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary 
• High school diploma or equivalent required 
• Technical aptitude, problem-solving skills and ability to prioritize multiple items at once

Other roles that you have held that might make you a good fit: 

IS Analyst, Desktop Support, Help Desk, Web Application Developer, IT Support, Service Desk, Network/System Admin, IT Tech Support Specialist, IT Specialist, Technical Support Advisor. Information System Support, IS Technical Advisor. 

 Important Details: 

• Fully Remote Position – Must reside in and be legally eligible to work in Canada
• Must have open availability to work between 2:00pm – Midnight EST Monday - Sunday, as per business needs (split days off)
• Immediate start dates  
• Must have a personal Windows 10/11 computer that you can use for work. It must be able to connect directly to a modem with an Ethernet cable, minimum 8 GB available RAM, minimum internet speeds of 30 download and 10 upload

SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

For more information on SP Data Digital, visit our website at  https://www.spdatallc.com/about

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