Spectrum Business Class Consultant


Troy
Troy, Michigan

SPECTRUM BUSINESS CLASS CONSULTANT - TRAINING STARTS MONDAY, JULY 23, 2018

S&P DATA LLC - TROY, MICHIGAN

SALARY:

$12 an hour with bonus incentives

Thanks to this exciting growth, we're searching for exceptional BUSINESS CLASS CONSULTANT.  Do you love connecting with people and resolving their problems? Are you passionate about making people smile? Do you want to work in an environment with a fun company culture and lots of room for growth?  Then we want you on our team.

ABOUT US:

S&P Data is a leading North American Contact Center with a state of the art work environment. Operating since 2014, we are proud to be providing employment opportunities in 8 locations across Canada and the USA. We are currently looking for outstanding employees who are passionate about offering customers the best in today’s products and services.

Our site is located in Troy with lots of free parking and close to Somerset Mall as well as various food outlets in short walking distance. Comfortable employee lounge filled with friendly and fun people to connect with- we truly act like one big family here.

OUR COMPANY EMPLOYEE CHARTER...

Encourages collaboration and sharing of ideas
Communicates clearly and honestly across all levels of the organization
Provides opportunities for personal growth, career development and continuous learning

YOUR LEADERS….

Lead by example and support and encourage you to perform
Participate in your ongoing development by providing regular, constructive feedback
Respect, support, and care for you
You

Are the foundation and backbone of our company
Committed to doing the best you can by taking pride in your work
Respect our customers, coworkers and leaders

Summary of Duties:

Outbound Business to Business Sales Representative will engage in outbound sales, business development and marketing to new business leads.

 
Main Responsibilities:

  • Responds to requests from customers for information on products, equipment, services and billing
  • Achieves sales objectives by promoting and selling various product and service solutions
  • Strives to understand customer’s situation and recognized the customer’s needs
  • Ensures first call resolution by satisfying customer requests
  • Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner.
  • Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
  • Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
  • Protects SP Data’s and client’s brand image
  • Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
  • Provides quality service that will exceed customer expectations
  • Navigates computerized system and accurately enters data
  • Properly recording the call disposition on the SP Data reporting system
  • Meets or exceeds business standards for quality and productivity
  • Verify sales  if requested
  • Assists with projects and other duties as requested or assigned

Skills and Qualifications:

  • Minimum 1 year of proven sales experience
  • Minimum 1 year of business to business experience preferred
  • Sales experience in a technical field that is related to media (i.e. internet, cable, cellular, etc.)
  • Understanding of return on investment (ROI)
  • Score at or above national average on all pre-employment assessment tests.
  • Consultative sales experience preferably in the telecommunications industry
  • Exceptional written and verbal communication skills in the English language.
  • Must be highly organized and able to follow-through
  • Ability to navigate through several web applications simultaneously and enter data at 25 wpm
  • Successfully pass a criminal background check, drug screen, employment and education verification.
  • Must have high school diploma with relevant work experience
  • Experience in a call centre or sales environment is an asset
  • Ability to sell and build customer relationships over the telephone
  • Good attentive and active listening skills 
  • Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
  • Ability to relate well to all kinds of people with various personalities and temperaments
  • Ability to multi task by simultaneously; listening and thinking about  solutions to offer our customers while entering data
  • Effective and accurate decision making skills
  • Flexibility to work varying shifts or additional hours as dictated by business needs
  • Ability to handle high volume calls
  • Strong time management skills

PERSONAL ATTRIBUTES:

  • Must be self-motivated
  • Must have good attendance and be prompt for work
  • Must have excellent verbal communication skills
  • High tolerance for a fast paced demanding environment

 WHAT WE OFFER YOU:

  • Full time employment offering a competitive hourly wage, paid training, and a comprehensive Employee Benefit Plan including medical, dental and vision care
  • Performance based bonus plan – uncapped bonus earning potential and monthly employee performance incentives
  • Employee awards and recognitions program to reward your hard work and high performance
  • Fun, friendly, casual work environment with an active social committee that keeps things interesting
  • Ongoing training including sales coaching and the potential for leadership development if your goal is to move up the ladder
  • Advancement opportunities – We love to promote from within. You'll have the chance to apply internally for leadership roles as they come up.
  • Guaranteed hourly rate: $12/hr, plus unlimited bonus potential
  • Skills and Experience: Customer Service, Call Center, Sales experience is a bonus
  • Shift Hours: Candidate must be able to work flexible shift within hours of operation 7am-midnight, 7 days/week
  • Rate of Pay: Guaranteed full time $12 per hour, plus unlimited Bonus and Incentives.
  • Start Date: Paid training class starting Monday, July 9, 2018.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Michigan. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

If you have previous experience in customer service, retail sales, inbound customer service, outbound customer service, door-to-door sales or call center then you'd be a wonderful fit in this position.

Skills and Experience: Customer Service, Call Center, Sales experience is a bonus

Shift Hours: Candidate must be able to work flexible shift within hours of operation 7am-midnight, 7 days/week

Start Date: Training class starts Monday, July 23, 2018

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Michigan. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

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