Inbound Call Center Representative

We’re glad you’re here! Apply today to get ahead.

The ideal Associate enjoys providing exceptional customer service, someone who thrives in a sales environment, loves working with computers, and loves talking on the phone.

How to Apply: Click apply, receive a text message to your mobile phone. Answer a few questions.

What WE offer YOU.

➤ Average Wage- $12.00 an hour + BONUS!!!

➤Opportunity to earn additional Incentives/Prizes

➤Fun office culture. (Hot Chocolate Day/ Raffles/ SP Talent Shows- just to name a few)

➤We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)

➤There is plenty of room for GROWTH

➤ We will give you fully PAID training- Classroom style/engaging environment- with great support.

You’re typical day at work:

• Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
• Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
• Maintain exceptional performance standards in customer satisfaction and closing customer leads
• Maintain open communication with management and other team members
• Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
• Proactively responds to leads sent from AT&T for information on products and services
• Achieves sales objectives by promoting and upselling various product and service solutions by value based selling and ROI
• Ensures first call resolution by satisfying customer requests
• Assumes full ownership of customer’s requests and ensures they are resolved in a timely manner
• Performs data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution
• Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
• Protects brand image
• Navigates computerized system and accurately enters data
• Properly recording the call disposition
• Meets or exceeds business standards for quality and productivity
• Assists with projects and other duties as requested or assigned

You own this if you have:

• Experience in sales or a call centre environment (nice to have, but not required)
• Excellent listening, verbal, and written communication skills
• Flexibility to work varying shifts or additional hours as required by business needs
• Solid computer skills and an aptitude for learning new software

Important Details:

• Work week of 40-44 hours
• Shift timings are between 8 AM and 6 PM Monday to Friday.

Click below to check us out!

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About us

S&P Data is a leading North American Contact Center serving a wide variety of Fortune 500 companies as the point of contact for their customers.

Operating since 2014, we are proud to be providing employment opportunities in 9 locations across Canada and the USA.

Inclusion and Equal Opportunity Employment

S&P Data is an equal opportunity employer. In addition, S&P Data is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ohio. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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