Inbound Sales Representative

Inbound Sales Representative 

Inbound Sales and Customer Service Representative handling existing ADT customers calling in regarding product upgrades and/or add-ons to their existing services.  

Who we are: 

OUR DNA IS SALES  

We drive revenue growth for leading brands dedicated to exceptional customer experiences by combining digital technology with expert sales operations, we provide incremental revenue for our clients. 

We embrace our sales DNA with a healthy balance between scale, start up mentality and nimbleness. Our company prides itself on being agile and scalable, and our savviness is our secret weapon for success in today’s new normal. 

S&P Data Digital embraces the implementation of state-of-the-art concepts in omni channel contact center technologies. Our founder holds a patent for CRM omni-channel integration and other technical accommodations around e-commerce.  

What you will be doing: 

• Handle Inbound calls from our existing customers working in our virtual Work from Home operating environment 
• Build rapport, create great customer experiences by presenting product and service solutions that resolve customer requests and prevent customer churn by following through on commitments 
• This includes asking probing questions, actively listening, explaining benefits, handling objections 
• Achieve multiple performance metrics to earn uncapped monthly commissions 
• Comfortable with inbound calling and managing multiple applications 
• Ability to work in a goal-oriented environment; i.e. sales targets, call duration time, quality assurance, customer retention 
• Manage call flows and provide first call resolution 
• Meet company service and quality standards 
• Maintain a high level of confidentiality  

What you bring:  

• At least 1-year experience selling a product or service; upselling experience preferred 
• Experience in Call center environment is a plus 
• Completed high school diploma or higher 
• Available to work on a flexible schedule: days, evenings, and weekends to meet customer demand 
• Demonstrated skills in communicating, selling, and negotiating 
• Excellent active listening and communication skills 
• Customer Champion: passionate about providing world class customer service and sales solutions 
• Strong problem-solving skills and ability to deal with customers tactfully and effectively in a fast-paced environment 
• Strong computer skills (Microsoft tools: Teams, Office 365, Internet Browsing, and Multiple Tools Within Citrix) and comfort working with wireless devices 
• Ability and Willingness to be seated for extended periods of time 
• Ability to communicate proficiently in English 

Important Details: 

• Permanent Full Time Hours of Work: Shift timings are between Monday to Friday 8 AM – 11 PM EST. Sundays 9 AM – 9PM EST. Saturday’s off. 
• Base wage $12/hour + Commission  
• Dedicated and Distraction Free Workspace 
• Bring your own Device program:  Windows 10 computer,  Windows Defender Enabled or Anti-Virus software, Windows Firewall Enabled, Connection MUST be hardwired to router, No WIFI(Ethernet cable), Headset with microphone (USB), Built-in or extended Webcam, Internet Connection 15Mbps Download/6Mbps Upload, 4GB Physical Memory (RAM)  

What we offer:  

• Fun office culture. Employee engagement activities, Employee recognition and achievement milestones 
• We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!) 
• There is plenty of room for GROWTH 
• We provide you with fully PAID training 
• S&P Data is an Equal Opportunity Employer 

S&P Data is an equal opportunity employer: 

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.